INTERNET STORE RULES 

§1

General

1. The Internet store Metrison engages in retail selling via the Internet pursuant to the present set of rules.

2. The owner Metrison Sp. z o.o. of the Store is based in Izabelin 05-080 Poland, str. Estrady 9c, tel. +48 22 834-29-75, e-mail metrison@metrison.pl.

3. The Rules are an integral part of the contract of sale concluded with the Customer.

4. The conclusion of a contract of sale is conditional on the Customer’s accepting the Rules.

5. Prices given in the Store are net prices.

6. The goods available from the Store are free of physical and legal defects.

§2

Orders

1. Orders can be placed using the form available on the Store’s website.

2. A condition for the fulfilment of an order is that the Customer supply data making it possible to verify the Customer and the recipient of the goods. The Store confirms acceptance of an order by e-mail.

3. The parties are bound by the information given on the Store’s website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.

4. The information on the Store’s website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer by the Store.

§3

Payments

1. You use any method of payment available on “Methods of payments” tab on the store website.

2. The shipping price will be given when finalizing the transaction.

3. The giving up of goods is conditional on payment for the goods and shipping.

§4

Dispatch of goods

1. The Store sends ordered goods through delivery firm DHL.

2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.

3. In case of payment by any method other than PalPay, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the Store’s bank account.

§5

Customer complaints

1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods invoice.

2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the Store together with a description of the defects.

3. The Store will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the Store to take a decision is extended by the time taken for the Store to obtain such an opinion.

4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the Store.

5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.

§6 

Protection of privacy

1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.

2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from the Store.

3. The Customer has the right to inspect and correct his or her data and to demand its deletion.

§7

Intellectual property

It is not permissible to use any materials published on the Store’s website (including photographs and descriptions of goods) without the Store’s written consent.

§9

Effective date and changes to the Rules

1. The Rules shall come into effect as of the day on which they are published on the Store’s website.

2. The Store reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store’s website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.